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Returns policy

All Mari Prete artworks are individually made with the highest level of craftsmanship and customised according to your personal selection. Cancellation and right of withdrawal cannot apply to individualised works, especially if from a limited edition. For non-individualised products, the statutory right of cancellation applies. Returnable products are marked as such. If, however, contrary to expectations, your ordered artwork is delivered damaged or defective, you are of course always entitled to a replacement at no additional cost to you. This customisable artwork is not eligible for return. If you have any doubts before purchasing, please contact us, we will be happy to help you personally. To contact us, simply choose a way that suits you; we can be reached at: Contact us.
Alternatively, you can also use the "NEED HELP?" button above, or the chat (bottom right corner)

Most other products can be returned within 30 days if they are still in their original packaging and undamaged. In that case and if you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the Return Item(s) button. Note, that this button only appears on returnable items.

We'll notify you via e-mail of your refund once we've received and processed the returned item. For more information, please read our Terms & Conditions, or just use the "Need help?" button directly above to contact us.